Refund Policy

Last updated: 18 May 2026

We want you to be happy with Choonzify. This policy explains when and how you can request a refund.

Short version: We offer a full refund within 14 days of your first purchase, no questions asked. After that, refunds are considered on a case-by-case basis.

1. Monthly Subscriptions

Within 14 days of first payment: Full refund, no questions asked. Email us at hello@choonzify.com.
After 14 days: We do not issue refunds for subscription periods already paid and accessed. You may cancel at any time to prevent future charges — you retain access until the end of the current billing period.
Renewal charges: If you forget to cancel before renewal, we will issue a refund if contacted within 7 days of the charge, provided you have not used the Service during that renewed period.

2. Lifetime Plan (One-Time Purchase)

Within 14 days: Full refund, no questions asked.
After 14 days: Refunds are not available for lifetime purchases once the 14-day window has passed, as you retain permanent access to the Service.

3. Technical Issues

If the Service was materially unavailable or broken and we were unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund regardless of the time elapsed. Please contact us with details of the issue.

4. How to Request a Refund

Email hello@choonzify.com with the subject line "Refund Request".
Include the email address associated with your account and the date of purchase.
We will respond within 2 business days and process approved refunds within 5–10 business days.

Refunds are issued to the original PayPal account or funding source used for the purchase. Please allow 5–10 business days for the refund to appear on your statement.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks may result in the immediate suspension of your account. We are happy to resolve any payment dispute directly and quickly.

6. Changes to This Policy

We may update this policy from time to time. The most current version will always be available at choonzify.com/refund.

7. Contact

Questions about refunds? Email us at hello@choonzify.com — we're friendly and will do our best to help.